Contact Us 519Contact Us 3Com offers telephone, internet, and e-mail access to technical supportand repair services. To access these services for your region, use theappropriate telephone number, URL, or e-mail address from the table inthe next section.Telephone TechnicalSupport and RepairTo obtain telephone support as part of your warranty and other servicebenefits, you must first register your product at:http://eSupport.3com.com/When you contact 3Com for assistance, please have the followinginformation ready:■ Product model name, part number, and serial number■ A list of system hardware and software, including revision level■ Diagnostic error messages■ Details about recent configuration changes, if applicableTo send a product directly to 3Com for repair, you must first obtain areturn materials authorization number (RMA). Products sent to 3Comwithout authorization numbers clearly marked on the outside of thepackage will be returned to the sender unopened, at the sender’sexpense. If your product is registered and under warranty, you can obtainan RMA number online at http://eSupport.3com.com/. First-time usersmust apply for a user name and password.Telephone numbers are correct at the time of publication. Find a currentdirectory of 3Com resources by region at:http://csoweb4.3com.com/contactus/
