01/021-58825/8830 Printer Call Flow Procedure, Initial Actions/SystemsService Call ProceduresCall Flow ProcedureProcedurePerform the following:1. Initial Actions.There has been more than 5 customer work days or 500 feet (150 meters) since the lastservice call.Y NPerform the following:1. Perform the Subsystem Checks for the subsystem that caused the problem.2. System Checkout \ Final ActionPerform the following:1. Maintenance Procedure for all subsystems.2. System Checkout / Final Action.Initial Actions/Systems Checks1. Ask the operator to try to duplicate the problem.2. Ask the operator to cancel all of the print jobs in the print queue.3. Review the logbook for previous service on the system.4. Check the Recent Fault Log for trends:a. With a Controller - Print out the configuration sheet through the Utilities Menu. Thelast 25 faults are listed on the upper-right side of the sheet.b. Without a Controller - Enter [0391]. The display will scroll through the error codestwo at a time.5. Analyze the frequency of the fault codes and refer to the Status Code Entry Chart to trou-bleshoot the problem:a. C or E codes should occur no more frequently than once per 1000 linear feet.b. All Cutter faults should occur no more frequently than once per 10,000 linear feet.NOTE: E4-09, Cx-04, and Cx-05 are out-of-media codes and will occur once per 500 linearfeet. Also, 001 and 002 codes are power on/off. Question the operator if the faults are exces-sive.6. Record the readings from the media length counter.NOTE: Perform each of the following steps in sequence, unless directed elsewhere.7. If there is a fault indicator displayed, determine the type of fault.• If a status code is displayed, go to the Status Code Entry Chart in this Section.• If there is a message displayed, go to the Message Display Entry Chart in this Sec-tion8. If there is a print quality problem, go to the Print Defect Isolation Procedure in this Sec-tion.9. If the Printer Control Panel is blank, go to OF-1 Control Panel RAP in Section 2 of thisservice manual.10. If the Printer Control Panel displays numbers during printer warm up, go tosvc.8830prt.2974 in Section 2 of this service manual.11. If the customers lights flicker when the machine is turned on, go to OF-3 Fuser BallastRAP.
