Samsung Officeserv 7100 Technical Manual

Also see for OFFICESERV 7100: Quick guide System administration guide User guide User manual User guide

Contents

OfficeServ 7100 PROGRAMMINGTECHNICAL MANUAL PART 2 JANUARY 20092.9.11ADDITIONAL ENHANCEMENTSCall Coverage KeyThe call coverage key (CC key) is a feature where one station can visually and/oraudibly monitor the call status of another, or several other stations, and serve as abackup answering position of other stations users. The secretary can monitor (andanswer) the call status of several executives. For example, an incoming call wouldbegin to ring at the executive’s telephone. After a pre-programmed time period, the callwould continue to ring the executive, but would also delay ring to a programmed CallCoverage key on the secretary’s station. The secretary can press the associated CallCoverage key to answer the call for the executive. The steps to accessing a CC key areas follows: Call coverage is a single node feature. The feature is not supported acrossthe network.CC key: Press the selected CC(XXXX) key = Answer delayed ringing call for anotherstation.XXXX = (3 or 4 digit station)Covered Station Status Covering Station LEDIndicationRinging on CO Fast Flash GreenRinging on intercom call Fast Flash GreenTransfer/Hold Recall Fast Flash AmberBusy Steady RedIn DND Flashing RedIdle LED OFFNotes:• Call Coverage only works for stations in a standalone node. Call coverage will notwork for virtuals extensions, or station groups. Call Coverage also does not supportstations, virtuals, or station groups in other nodes.• A call cannot be transferred using the call coverage key• The call coverage key cannot be used as a direct station selection (DSS) key.• When programming MMC 722/723, the extension of the call coverage key can onlybe programmed using station numbers from the local node. Stations, stationgroups or virtual numbers from remote nodes cannot be used.• If the CC delay ring timer is set to 000 (MMC 502) the CC key will ring immediately.• The CC delay timer is programmable on a per station basis.• If the station user is busy, there will not be any offhook ringing audible for a CC key.• The call coverage key can be used to perform directed call pickups.• Calls ringing on the CC key will not follow the covering station’s call forwarding, butwill follow the forwarding of the original or covered station.

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