Samsung OfficeServ 7100 Technical Manual

Also see for OFFICESERV 7100: Quick guide System administration guide User guide User manual User guide

OfficeServ 7100 PROGRAMMINGTECHNICAL MANUAL PART 8 APRIL 20078.1.9Programming:On the General screen of System Parameters set Subscriber PSWD Min Lengthto 6 and click Save.8.1.8.2 Easy Vacation GreetingsScenario:Subscribers have complained that they do not like to rerecord their Primary NoAnswer greeting every time they go on vacation because they forget to change itback.Planning:We know that each Extension block allows up to 9 greetings to be recorded. Butonly one greeting can be assigned for the Primary No Answer greeting at a time,so at first glance it seems there is no way to do this.However, looking at the available greeting types we see the following: NoAnswer, Busy, Blocked, Night, and Screening. No Answer is the default that isplayed for all call types, but in reality it is designated to play only for callers whowere forwarded on a No Answer condition. The reason that it plays for all callconditions in a default state is that Busy greeting allowed, Call Screening,Blocking allowed, and Scheduling are all disabled. These settings are found onthe Authorization Screen of the Extension block.When Busy greeting allowed is set to yes then the Primary No Answer greetingwill no longer play when callers are forwarded on a busy condition. Instead theBusy Greeting will be played.When Call screening is set to yes callers who attempt to reach the subscriberfrom the automated attendant will hear the Screening Greeting while the systemcontacts the subscriber to request acceptance or rejection of the caller.When Scheduling is allowed the subscriber can configure a working schedulefor the week. Callers who reach the subscriber's voicemail after hours will hearthe Night Greeting instead of the Primary No Answer Greeting.When Blocking allowed is set to yes callers who attempt to reach the subscriberwhile the subscriber is unreachable are played the Blocked Greeting instead ofthe Primary No Answer Greeting.Keeping the customer's application needs in mind it seems that call blockingmay be the right choice. But what constitutes a blocked call? There are twoways a call can be considered blocked. Notice that on the Authorizations Screenthere are 2 settings for Blocking. One is to allow call blocking, the other is toenable it. When call blocking is enabled then all calls that attempt to reach thesubscriber from the automated attendant will be considered blocked. The othertypes of calls that arrive as blocked are DND Forward calls.