1.2 Receiving Group FeaturesFeature Guide 611.2.2.6 Overflow FeatureDescriptionWhen waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammeddestination or a busy tone may be sent to the callers by the following features:1) Intercept Routing—Overflow in an Incoming Call Distribution Group2) Busy on Busy1. Intercept Routing—Overflow in an Incoming Call Distribution GroupIntercept Routing—Overflow in an Incoming Call Distribution Group works in one of followingconditions:a) There is no space in the waiting queue.b) The Queuing Time Table is not assigned and there are no extensions logged in.c) An Overflow command is assigned to the Queuing Time Table.d) The Overflow time expires.e) Manual Queue Redirection is performed.[Available Destination]The overflow destinations can be assigned for each incoming call distribution group and each timemode (day/lunch/break/night) (→2.2.4 Time Service). The destination can be assigned as follows,depending on the above conditions.• For a) and b):→ 2.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow QueuingBusy—Queuing Busy—Destination-Day, Lunch, Break, Night→ [627] Destination When All Busy• For c), d), and e):→ 2.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer—Time out & Manual Queue Redirection—Destination-Day, Lunch, Break, Night→ [625] Destination for Overflow Time ExpirationDestination AvailabilityWired Extension (PT/SLT/ISDN Extension/T1-OPX)PSIncoming Call Distribution GroupPS Ring GroupFloating Extension no. for SVMVM Group (DTMF/DPT)External Pager (TAFAS)DISAAnalogue/ISDN Remote MaintenanceIdle Line Access no. + Phone no.