Feature Guide 5Feature HighlightsNetworking FeaturesThis PBX supports the following networking features:TIE Line ServiceA TIE line is a privately leased communication line between two or more PBXs, which provides costeffective communications between company members at different locations. (→ 1.30.1 TIE LineService)Virtual Private Network (VPN)VPN is a service provided by the telephone company. It uses an existing public line as if it were a privateline. (→ 1.30.3 Virtual Private Network (VPN))QSIG NetworkQSIG is a protocol based on ISDN (Q.931) and offers enhanced PBX features in a private network oftwo or more connected PBXs. (→ 1.30.4 QSIG Standard Features)Voice over Internet Protocol (VoIP) NetworkThe PBX can connect to another PBX via a private IP network. In this case, voice signals are convertedinto IP packets and sent through this network. Automatic rerouting of VoIP calls to public trunks is alsoavailable, in case of network difficulties. (→ 1.30.2 Voice over Internet Protocol (VoIP) Network)Built-in Small Call Centre FeaturesAn incoming call distribution group (→ 1.2.2 Incoming Call Distribution Group Features) can be used as asmall call centre with the following features:Queuing FeatureWhen a preprogrammed number of extensions in an incoming call distribution group are busy,additional incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handledby the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night). (→1.2.2.4 Queuing Feature)Log-in/Log-outIncoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually.While logged-in, a member extension can have a preprogrammed time period automatically for refusingcalls after completing the last call (Wrap-up). (→ 1.2.2.7 Log-in/Log-out)VIP CallIt is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiplegroups and the extension becomes idle, queuing calls in the groups will be distributed to the extensionin priority order. (→ 1.2.2.5 VIP Call)Computer Telephony Integration (CTI) FeaturesConnecting a PC to a DPT, or connecting a CTI Server to this PBX, allows functions of the PC, PBX andextension to be integrated so that, for example, detailed caller information can be taken from a databaseand displayed on the PC as a call arrives, or the PC can dial numbers for the extension automatically. (→1.32.1 Computer Telephony Integration (CTI))PC Phone/PC Console FeaturesThis PBX supports PC Phone and PC Console. These Panasonic CTI applications provide advancedfeatures combining telephone and PC, such as the ability to display detailed caller information, including aphotograph, on the screen of the PC when a call is received, or to dial a telephone number automaticallyjust by selecting a name (1.32.2 PC Phone/PC Console).
