1.9 IFeature Manual 1232.8.17 [2-9] System Options—Option 4—Transfer—Transfer to Busy Extension without BSS Operation2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings→ Overflow Queuing Busy→ Overflow No Answer→ Queuing Time Table→ Miscellaneous—Extension No Answer Redirection Time→ Miscellaneous—Maximum No. of Busy Extensions2.9.10 [3-5-2] Incoming Call Distribution Group—Queuing Time Table2.9.15 [3-7-1] VM(DPT) Group—System Settings—Call Waiting on VM Group2.9.18 [3-8-1] VM(DTMF) Group—System Settings—Others—Call Waiting on VM Group2.10.4 [4-1-4] Wired Extension—Flexible Button→ Type→ Ext. No. / Floating Ext. No. (for Hurry-up)2.10.10 [4-2-3] Portable Station—Flexible Button→ Type→ Ext. No. / Floating Ext. No. (for Hurry-up)2.10.13 [4-3] DSS Console—Flexible Button→ Type→ Ext. No. / Floating Ext. No. (for Hurry-up)PT Programming Manual[628] Queuing Call Capacity[629] Queuing Hurry-up Level[630] Queuing Time Table[631] Sequences in Queuing Time Table[632] Maximum Number of AgentsFeature Manual References1.6.3 Flexible Buttons1.9.4 ICD Group Features—Overflow2.1 Capacity of System ResourcesOperating Manual References1.3.36 ICD Group Features—Manual Queue Redirection1.9.6 ICD Group Features—VIP CallDescriptionIt is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiplegroups and the extension becomes idle, queuing calls in the groups will be distributed to the extension inpriority order.Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enablethe VIP Call mode, the incoming call distribution group with the lowest numbered group has the highestpriority. When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions
