1.9 I114 Feature Manual→ Miscellaneous2.9.12 [3-5-4] Incoming Call Distribution Group—MemberPT Programming Manual[620] Incoming Call Distribution Group Member[621] Incoming Call Distribution Group Delayed Ringing[622] Incoming Call Distribution Group Floating Extension Number[623] Incoming Call Distribution Group Name[624] Incoming Call Distribution Group Distribution Method[625] Destination for Overflow Time Expiration[626] Overflow Time[627] Destination When All Busy[628] Queuing Call Capacity[629] Queuing Hurry-up Level[630] Queuing Time Table[631] Sequences in Queuing Time Table[632] Maximum Number of AgentsFeature Manual References1.6.3 Flexible Buttons1.6.6 FWD (Call Forwarding)2.1 Capacity of System Resources1.9.2 ICD Group Features—Group Call DistributionDescriptionIncoming calls directed to an incoming call distribution group are distributed to the member extensions usingthe selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.When incoming calls exceed the number of available extensions, calls enter a queue (→ 1.9.5 ICD GroupFeatures—Queuing).1. Distribution MethodOne of the three distribution methods below can be assigned to each incoming call distribution group.Distribution Method DescriptionUniform Call Distribution(UCD)Calls are distributed evenly to a different extension each time a call isreceived. Extensions are hunted in a circular way in thepreprogrammed order for the group, starting at the extension after theextension that received the last call.Extn.AStarts searching fromextn. B. (Skips extn. A.)Receivedthe last call.Extn.BExtn.CExtn.D
