140 Chapter 12Troubleshooting Trouble scanning with MP Navigator Image position and size incorrect when scanning from the machine’soperation panelCannot Scan Films Thumbnail Display does not display correctly after previewingScanned image won’t open. The file name extension is not supported by the application software.Rescan the image using an application software, such as ArcSoftPhotoStudio, and change the file name extension when saving the image.Refer to the on-screen manual for each application software for thedetailed procedures.Cause ActionThe original may not be scannedcorrectly when [Document Size] isset to [Auto Detect].Set the [Document Size] to the actual size of the original, and scan itagain. If the size you need cannot be set, scan to a larger size and trim it.For more information, refer to the Scan Guide.Cause ActionMP Navigator settings do not matchthe originals.Set the MP Navigator [Document Type] and [Document Size] to matchthose of the originals being scanned. For more information, refer to theScan Guide.Cause ActionScanGear MP and MP Navigatorsettings are not set for scanningfilm.z When scanning in the Simple Mode in ScanGear MP, select [NegativeFilm (Color)] or [Positive Film (Color)] in the [Select Source] category.z When scanning in the Advanced Mode in ScanGear MP, select [ColorNegative Film], [Color Positive Film], [Monochrome Negative Film],[Monochrome Positive Film] in the [Select Source] category.z When scanning on the MP Navigator, scan using [Scan Film].Resolution setting is too high andscanning is slow.If the Output Resolution is set to too high, scanning takes a long time orthe computer seems to be freezing. If this happens, lower the OutputResolution and rescan.Cause ActionYou are attempting to scan film withextremely dark or bright contents./The spaces between frames areextremely narrow (0.08" / 2 mm isstandard).If thumbnails are not displayed properly after previewing with ScanGearMP, scan in the Advanced Mode. For more information, refer to the ScanGuide.Cause Action
