118 Chapter 12TroubleshootingCannot Scan Films Cannot obtain a clean scan, colors scan incorrectly Frames are not detected correctlyCause ActionFilm guide not correctly placed onthe Platen Glass.Insert the film in the film guide supplied for this machine and place it inthe correct position on the Platen Glass.The Document Cover is not closed. Close the Document Cover properly.You have not removed the FAUProtective Sheet.Remove the FAU Protective Sheet from under the Document Cover.The Scanner Lock Switch is notreleased.Slide the Scanner Lock Switch to the release position , press [ON/OFF]to turn the machine off. Then, turn the power back on.Cause ActionDust or dirt is stuck to the PlatenGlass or on the FAU Lamp.Remove the dust or dirt from the Platen Glass or the FAU Lamp. See“Cleaning Your Machine” on page 109.Dirt is stuck to the film. Wipe the film with a cloth then set it again.Film condition is poor due to fadedcolors.Scan using . See “Memory card and Photo/film modes”on page 36.NoteIf a print out of an image does not appear satisfactory or the same as whatyou see on the monitor, you may need to change the print settings, or themachine itself may have engaged in problems. See “Ink Does Not ComeOut/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines areMisaligned/Cannot Print to End of Job” on page 119.If the slide mounts are white thenlight reflected off them will show up.Use black mounts, or mask the slide mount with a black frame.Cause ActionFilm is out of position. Reposition the film in the film guide so that the frame of the guide doesnot obscure them.NoteIt may not be improved even if repositioning the film depending on thefilm. In that case, scan from the computer. For details, refer to the ScanGuide.
