Chapter 11 177TroubleshootingDocument JamsCause ActionDocument jams in the ADF(Document Tray).Remove the document according to the following procedure.1. Press [Stop/Reset].2. If a multi-page document is loaded, remove any pages other than thejammed page from the ADF, then open the Feeder Cover.3. Raise the paper release lever (A) then remove the jammed page fromunder the roller to the Feeder Cover side.4. Pull out the jammed document from the ADF.If the document cannot be pulled out with ease, follow the procedure fromstep 2 under “Document jams in the ADF (inner side).” on page 178.5. Lower the paper release lever (A) then close the Feeder Cover.z If documents remain in the ADF after pressing [Stop/Reset] duringscanning, appears on the LCD. Press [OK] so thatthe remaining document is automatically fed out.z When rescanning the document after clearing the error, rescan it fromthe first page.If you cannot remove the document or the document tears inside themachine, or if the document jam error continues after removing thedocument, contact the Canon Customer Care Center.NoteThe document may not feed properly depending on the media type, oryour environment, such as when the temperature and humidity are eithertoo high or too low.In this case, reduce the number of document pages to approximately halfof the loading capacity. See “Document Requirements” on page 19.If the document still jams, use the Platen Glass instead.(A)
