Chapter 11 187Troubleshooting Cannot Send a Fax Clearly Repeated Errors Occur When You Send a FaxTelephone Problems Cannot Dial Telephone Disconnects During a CallCause ActionThe document is not loadedcorrectly, or the Platen Glass or theinner side of the Document Cover isdirty.z Remove the document, then reload it on the Platen Glass or in the ADF.See “Loading Documents to Copy, Fax, or Scan” on page 19.z Clean the Platen Glass or the ADF and reload the document. See“Cleaning Your Machine” on page 154.The image quality setting or thescan contrast setting is not suitablefor the document.On the LCD, set an image quality suitable and a scan contrast suitable forthe document. See “Before Sending Faxes” on page 106.The document is not loaded with theside to be scanned face down.When loading the document on the Platen Glass, the side to be scannedshould be face down. When loading in the ADF, the side to be scannedshould be face up.You are scanning thick (max. 3/4 in./20 mm) or curled documents.Press on the Document Cover with your hand when scanning.Cause ActionThe telephone line condition or theconnection is poor.Reduce the transmission start speed. See “TX start speed” on page 139.If there is a poor line or connection, reducing the transmission start speedmay correct the error.Cause ActionThe telephone line is not correctlyconnected.Check that the telephone line is connected correctly. Refer to the EasySetup Instructions.The telephone line type is not setcorrectly.Check the telephone line type setting and change it as necessary. See“Setting the Telephone Line Type” on page 81.Cause ActionThe power cord, the telephone line,or the telephone (or another externaldevice such as an answeringmachine or a computer modem) isnot connected securely.Check that the power cord, the telephone line, and the telephone (oranother external device such as an answering machine or a computermodem) are connected securely.
