132 Chapter 12TroubleshootingInstallation does not startautomatically when the Setup CD-ROM is inserted into the drive. Click [Start], select [My Computer] and then double-click the CD-ROMicon.For non-Windows XP users, open the [My Computer] window and thendouble-click the CD-ROM icon.Double-click the CD-ROM icon on your desktop to start installation.If the CD-ROM icon is not displayed on the desktop, there is a problemwith the CD-ROM.Contact the Canon Customer Care Center.You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the CanonCustomer Care Center.Make sure the CD-ROM is readable from Windows Explorer.Reconfirm that the CD-ROM icon is displayed when you insert the CD-ROM.The computer has an old version ofthe software installed. (CanonMultiPASS is registered as aprogram in the [Start] menu.)Uninstall the old version of the software following the instructions in themanual of that version, and reinstall the new version.Installation procedure not followedcorrectlyFollow the Easy Setup Instructions packaged with your machine forproper MP Drivers installation.If the MP Drivers was not installed correctly, uninstall the MP Drivers, andrestart your computer. Try to reinstall the MP Drivers.If the installer was forced to be terminated due to an error, restart yourcomputer.Reinstall the MP Drivers.Cause Action
