Troubleshooting Canon Inkjet Cloud Printing CenterIf an app cannot be installedIf the registered app is not in the Apps listIf the information is not updated when you press the Update buttonIf you do not receive the registration e-mailIf you cannot printPrinting starts on its own even if you do not do anythingIf you are unable to log in correctly even after entering the correct password in iOS or MacIf an app cannot be installedCheck the country or region where the printer was purchased.If the printer is taken outside the country or region where it was purchased, apps cannot be installed.If the registered app is not in the Apps listCheck the display language of Canon Inkjet Cloud Printing Center.If the display language is switched to a language that does not support an app, the app will not bedisplayed in the apps list but will continue to be registered.If you switch back to the target language of the app, it will be displayed in the apps list and you will beable to start, register, or unregister the app.If the information is not updated when you press the Update buttonBecause the Properties screen requires network connection with this product, the information may not bereflected immediately. Please wait awhile, and then try updating the information again.If the information is still not updated, then check that the product is connected to the Internet.If you do not receive the registration e-mailYou may have entered a different e-mail address during the user registration of Canon Inkjet CloudPrinting Center.Remote UI startup -> IJ Cloud Printing Center setup -> Delete from this service to delete the serviceregistration.After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from thebeginning.If you cannot printCheck the following if you cannot print.• Check that the printer is connected to the Internet.• Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.• If printing does not start even after you wait awhile, first turn off the printer, and then turn it back onagain.If the problem is not resolved, use the printer driver from your computer to perform the print job and checkwhether the data can be printed normally on the printer.If you still cannot print, see the troubleshooting page for your model on the Home of the Online Manual.69
