Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9085354) - 2016 - crc - 7/30/15398 Customer InformationCustomerInformationCustomer InformationCustomer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 398Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . 400Customer Assistance for TextTelephone (TTY) Users . . . . . 400Online Owner Center . . . . . . . . . 401Roadside Service . . . . . . . . . . . . . 401Scheduling ServiceAppointments . . . . . . . . . . . . . . . 403Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . 404Collision Damage Repair . . . . . 405Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 407Radio FrequencyStatement . . . . . . . . . . . . . . . . . . . 408Reporting Safety DefectsReporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . . . 408Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . . . 408Reporting Safety Defects toGeneral Motors . . . . . . . . . . . . . 409Vehicle Data Recording andPrivacyVehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 409Event Data Recorders . . . . . . . . 409OnStar ® . . . . . . . . . . . . . . . . . . . . . . 410Infotainment System . . . . . . . . . . 410Customer InformationCustomer SatisfactionProcedureYour satisfaction and goodwill areimportant to your dealer and toCadillac. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:STEP ONE : Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service orparts manager, contact the owner ofyour dealership or the generalmanager.STEP TWO : If after contacting amember of dealership management,it appears your concern cannot be
