562 APPENDIX E: O BTAINING S UPPORT FOR YOUR PRODUCT3Com Knowledgebase helps you troubleshoot 3Com products. Thisquery-based interactive tool is located athttp://knowledgebase.3com.com and contains thousands of technicalsolutions written by 3Com support engineers.Access SoftwareDownloadsSoftware Updates are the bug fix / maintenance releases for the versionof software initially purchased with the product. In order to access theseSoftware Updates you must first register your product on the 3Com website at http://eSupport.3com.com/First time users will need to apply for a user name and password. A link tosoftware downloads can be found at http://eSupport.3com.com/, orunder the Product Support heading at http://www.3com.com/Software Upgrades are the software releases that follow the softwareversion included with your original product. In order to access upgradesand related documentation you must first purchase a service contractfrom 3Com or your reseller.Telephone TechnicalSupport and RepairTo enable telephone support and other service benefits, you must firstregister your product at http://eSupport.3com.com/Warranty and other service benefits start from the date of purchase, so itis important to register your product quickly to ensure you get full use ofthe warranty and other service benefits available to you.When you contact 3Com for assistance, please have the followinginformation ready:■ Product model name, part number, and serial number■ Proof of purchase, if you have not pre-registered your product■ A list of system hardware and software, including revision level■ Diagnostic error messages■ Details about recent configuration changes, if applicableTo send a product directly to 3Com for repair, you must first obtain areturn authorization number (RMA). Products sent to 3Com, withoutauthorization numbers clearly marked on the outside of the package, willbe returned to the sender unopened, at the sender’s expense. If your
