Computer Telephony Integration9-46 Strata CT I&M Manual October 2000The above rules are written for any line button on the phone. The first rule creates a "Pop"screen whenever a new call begins ringing, and a Caller ID number has been received, and Iam "Not Talking" on the phone.The second rule creates a "Pop" whenever I connect to that call and the call has a Caller IDnumber associated with the call. The last two rules open the search to "Everyone" when acall is placed on Hold or "Disconnected.These last actions are needed for ACT! since the search routine narrows its record search tothose that meet the criteria. These rules generally lead the search to one record group, andany additional selections must be within this group.To automatically search all records to allow a call to be placed on Hold and move to a secondor third caller, the search should be opened to all records in the file.CAUTION! Use caution when employing Call Hold and Call Clearing trigger rules. Ifmultiple phones have the same line appearances, calls placed on hold anddisconnected from each one of the other phones will trigger the event inthis CTI-enabled location. The action "Lookup Everyone" should notcause a problem.ACT! Screen Pop ActionsThe following Actions have been predefined to work with ACT! 3.0 to control the screen tomatch the Caller ID received. Toshiba does not expect the user to understand the details ofthe interface between ACT! and StrataLink. These actions are provided to ensure thatinformation is entered correctly in a given system when problems might occur.Figure 9-31 StrataLink Action for “Popping” ACT!
