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Toshiba Perfecptione Installation And Maintenance Manual
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PROGRAMMING PROCEDURESSECTION200-255-317FEBRUARY 1992TABLE 17-laACD DATA BLOCK ALLOWABLE ENTRIESFOR ANNOUNCEMENTPORT, OVERFLOWAND AFTER-SHIFT DESTINATIONS1Al A2 A3 1OVERFLOW 1AFTER SHIFTAlA2 0 0A3OVERFLOW 1 0 1 X 1 0AFTER SHIFT1 0 I X ILegend: X = Used 0 = Not UsedTABLE 17-1 (continued)Error CodesError CodeERAMD 00ERAMD 01ERAMD 02ERAMD 03ERAMD 04ERAMD 05ERAMD 06ERAMD 07ERAMD 08ERAMD 09ERAMD 10ERAMD 11ERAMD 12ERAMD 13ERAMD 14ERAMD 15ERAMD 16ERAMD 17Program Name: ACD Data Block (DACM)MeaningThe group has already been assigned (REQ = NEW).The group is not assigned (REQ = CHG or OUT).The input data was erased because the program was aborted during a NEW data entry.The input data conflicts with an existing access code.The input data is not assigned.Invalid port number or the input trunk type is not allowed.The last announcement pattern is not “Music.”The after-shift group does not exist.The repeat pattern does not exist.The overflow disposition does not exist.The overflow group does not exist.The agent line is busy.The maximum number of agent line numbers has already been assigned (128).The maximum number of agent ID numbers has already been assigned (256).The input port has already been assigned to another kind of announcement port.The announcement port is busy.The input data has already been assigned.The announcement port has already been assigned to its maximum number ofappearances (16).ERAMD 18ERAMD 19ERAMD 20ERAMD 21ERAMD 22The input data is the agents ID number.The input DN is the private CO’s DN.The input port is not assigned in DEKT or DTRK data block.The input port’s DN is not assigned.The input ACD pilot number has already been assigned to another ACD group’s“After-shift Group,” or “Overflow Destination.”ERAMD 23 The agent line number or agent’s ID number is not assigned in the group.ERAMD 24 The agent line number or agents ID number is currently logged in.17-6 |
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