Troubleshooting26Treat problems according to the information given in the table below. If problems still persist, call your dealer forservice.TroubleshootingSymptom Care and Remedy SeePagePower switch is on but theindicator is off.Check that the power plug is securely plugged in.(If the indicator still does not light, turn the power off and on again.) –Copied copy paper will notcome out.The unit is out of copy paper or thermal transfer film. (The ErrorIndicator flashes “ ” or “ ”.)Insert copy paper or replace the thermal transfer film.1114The printer door is open. (The Error Indicator flashes “ ”.)Close the printer door firmly until a click is heard. 11The paper cover is open.Close the paper cover firmly until a click is heard. 12Paper is jammed in the printer. (The Error Indicator flashes “ ”.)Open the printer door and remove the jammed paper. 15The platen roller and pick-up roller are dirty.Open the printer door and wipe the platen roller and the pick-uproller to clean them.24Nothing is printed on the paperor copies are faint or blurred.The writing on the screen is too thin or light.Make thicker, darker lines or change to a new marker. –The printer door is slightly open.Close the printer door firmly until a click is heard. 11Black streaks or blank(unprinted) spots appear onthe copy (copy paper is dirty).The printer head or platen roller is dirty.Open the printer door and clean any dirt off the printer head andplaten roller.24The thermal transfer film is wrinkled because it was set in placewithout removing excess slack.Rewind the used portion of the thermal transfer film to removethe excess slack, then reattach it.10A black or white horizontal lineappears, or the page prints inblack or blank.The unit is in strong sunlight or strong lighting.Change the direction of the screen or block the light. –The screen does not advancewhen the Copy or AdvanceKey is pressed.Static electricity was generated when the screen film was wiped.Turn off the power and slowly move the screen by hand. –Contrast/RemainingFilm Indicator flashes.The time to replace the thermal transfer film is approaching. (Onlyabout 15 more sheets may be copied.)Prepare a new replacement film (UG-6001).14When connecting a USB cableafter installing the driver, thewarning message is displayed torequire the Panaboard UB5-7Driver Disk.The necessary file is not found in Windows 98.Click the location’s box and select the pass“UB5-7\UsbDrv\Win98-Me” in the pull down menu.–The software installed before isdeleted from the Programsmenu or cannot be used afterinstalling the Panasonic-DMS.After the existing Panasonic-DMS software is uninstalled, the newPanasonic-DMS is installed.Install the new Panasonic-DMS again as follows.1. Uninstall the current Panasonic-DMS.2. Install the old Panasonic-DMS.3. Install the new Panasonic-DMS in the same folder with the old one.19-20