CUSTOMISING THE SYSTEMInstallation Manual 1155.2 PORT SETTING OPTIONSDesign each system according to the needs of your customer. You should be familiar with alloptions for port assignment so that customers get exactly what they need and expect. Each portcan be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service.Custom Service is the most flexible of all the services because it allows access to the otherservices by pressing one key. We recommend programming all ports as Custom Service forcaller convenience.5.2.1 Custom Service Setting ExampleCustom Service incorporates all features of the Automated Attendant and Voice Mail. CustomService offers callers a menu of single digits that they may use to reach the desired locationquickly and easily.Sample Company Greeting 1"Thank you for calling ABC company". (Company greeting should be short!)Sample Custom Service Message"If you know the extension number of the person you are calling, you can dial it at any time.For a list of extensions, Press [1]; to reach the sales section, Press [2]; to reach the servicesection, Press [3]; if you would like to place an order, Press [4]; all other callers, please waitand an operator will be right with you".Sample Custom Service TreeCreate a tree to design a route that leads callers to the desired extension, mailbox, or next menu.This tree should include all available caller options and cannot be deeper than 8 layers.Moreover, callers cannot jump between Custom Service menus more than 8 times. Discussavailable options with the customer before programming the system.Custom Service100Main Greetingall ports dayCustom 2Extension ListCustom 3Extension ListNew Cars Used CarsTransferto ServiceTransferto OrdersCompany Greeting
