143If you think there is a problem with the camera, first check the following. Ifthe items below do not solve your problem, contact a Canon CustomerSupport Help Desk as listed on the included customer support list.PowerYou pressed the power button, but nothing happened.• Confirm that the battery is properly inserted (p. 16).• Confirm that the memory card/battery cover is securely closed (p. 17).• If the battery terminals are dirty, battery performance will decrease. Clean theterminals with a cotton swab and re-insert the battery several times.Battery is consumed quickly.• Battery performance decreases at low temperatures. Warm the battery by suchmethods as placing them in your pocket with the terminal cover on.Lens will not retract.• Do not open the memory card/battery cover while the power is on. After closingthe memory card/battery cover, turn the power on then back off (p. 17).TV outputImage is distorted or not showing on TV (p. 110).ShootingCannot shoot.• When in playback (p. 27), press the shutter button halfway (p. 23).Camera screen is black at start-up.• Images that have been edited on a computer, have had their name changed, orthat have been taken with another camera may not display correctly when set asa start-up screen.The screen is off.• Press the l button (p. 44).Screen does not display properly in dark places (p. 46).Screen does not display properly while shooting.Please note, the following will not be recorded in still images, but will be recordedin movies.• When the camera is subjected to powerful light sources, the display maydarken.• Under fluorescent lighting, the screen may flicker.• When shooting bright light sources, a bar of light (purplish red) may appear onthe screen.The screen turns off and you cannot shoot when you press theshutter button halfway (p. 26).TroubleshootingCOPY
