Chapter 11 189Troubleshooting Scan quality is poor (Poor image displayed on the monitor) Parts of image missing or surrounded by extra white areasMultiple devices connected to theUSB port.Disconnect all other devices but the machine from the port.Cause ActionThe resolution is low. If the image looks grainy, increase the scan resolution.For details, refer to the Scan Guide.Specification of the applicationsoftware.Some application software does not display the image clearly if the imageis too small. Set the view mode to 100%.Moiré appears. Set [Descreen] to [ON] in the [Image Settings] section of the AdvancedMode of ScanGear MP.NoteMoiré may appear when you scan digital photo prints.Inappropriate display settings.Set your display settings on your computer to Medium (16 bit) or higher.In the [Start] menu click [Control Panel], then [Appearance and Themes]and then [Display], and on the [Settings] sheet, set [Color quality] to[Medium (16 bit)] or [Highest (32 bit)] or a higher setting.In the System Preferences dialog, click the [Displays] icon and select the[Display] tab. Set the [Colors] list box to [Thousands] or a higher setting.Dirty Platen Glass or inner side ofthe Document Cover.See “Cleaning Your Machine” on page 154 to clean them.The status of the original is poor. Scan with certain functions such as [Reduce Dust and Scratches], [FadingCorrection] or [Grain Correction] in the [Image Settings] section of theAdvanced Mode of ScanGear MP.NoteIf a print out of an image does not appear satisfactory or the same as whatyou see on the monitor, you may need to change the machine’s settings,or the machine itself may have engaged in problems.Cause ActionScan area was specified larger thanthe original.Specify the scan area appropriately.If you click the Auto crop button of the ScanGear MP, the scan area isadjusted automatically to match the size of the original. When scanning anoriginal surrounded by white borders such as a photo print, of if youotherwise want to specify a custom scan area, specify the scan areamanually. Refer to the Scan Guide for details on manual scan areaspecification.Cause Action
