Cannot Print from Smartphone/TabletIf you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannotcommunicate with the printer.Check the cause of your problem according to the connection method.Cannot Communicate with Printer over Wireless LANCannot Communicate with Printer while It Is in Wireless DirectNote• For problems on printing with other connection methods or more on performing settings of eachconnection method:Using PIXMA/MAXIFY Cloud LinkCannot Communicate with Printer over Wireless LANIf your smartphone/tablet cannot communicate with the printer, check the following.Check1 Check the power status of printer, network devices (e.g. wireless router), andsmartphone/tablet.• Turn on the printer or devices.• If the power is already turned on, cycle the power switch.• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCPupdate interval, energy saving mode, etc.) or to update the wireless router firmware.For details, contact the manufacturer of your wireless router.Check2 Check the settings of your device (smartphone/tablet).Make sure Wi-Fi is enabled on your device.For details, refer to your device's instruction manual.Check3 Is the printer connected to the wireless router?Use the Wi-Fi lamp and the Online lamp to check the connection status between the printer and wirelessrouter. If both the Wi-Fi lamp and the Online lamp are not lit, Wi-Fi is disabled. Turn on wirelesscommunication on the printer.Check4 Are network settings of printer identical with those of wireless router?Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) areidentical with those of the wireless router.To check the settings of the wireless router, refer to the instruction manual provided with it or contact itsmanufacturer.To check the current network settings of the printer, print out the network setting information.279
