Plan Ahead When PossibleWhen your vehicle requires warranty service, youshould contact your dealer and request an appointment.By scheduling a service appointment and advisingyour service consultant of your transportation needs,your dealer can help minimize your inconvenience.If your vehicle cannot be scheduled into the servicedepartment immediately, keep driving it until it can bescheduled for service, unless, of course, the problem issafety-related. If it is, please call your dealership, letthem know this, and ask for instructions.If the dealer requests that you simply drop the vehicleoff for service, you are urged to do so as early inthe work day as possible to allow for same day repair.Transportation OptionsWarranty service can generally be completed while youwait. However, if you are unable to wait Cadillachelps minimize your inconvenience by providing severaltransportation options. Depending on the circumstances,your dealer can offer you one of the following:Shuttle ServiceParticipating dealers can provide you with shuttleservice to get you to your destination with minimalinterruption of your daily schedule. This includes a oneway or round trip shuttle service to a destination upto 10 miles from the dealership.Public Transportation or FuelReimbursementIf your vehicle requires overnight warranty repairs,reimbursement (five days maximum) may be availablefor the use of public transportation such as taxi orbus. In addition, should you arrange transportationthrough a friend or relative, reimbursement forreasonable fuel expenses (five day maximum) may beavailable. Claim amounts should reflect actual costs andbe supported by original receipts.7-8
