XEROX DOCUPRINT 96/4635/180 IPS INSTALLATION PLANNING GUIDE B-1B. BXerox support servicesXerox provides many services in support of your laser printingsystem. This appendix contains information on the followingservices:• Xerox Customer Service Support Center• Xerox Printing Systems Customer Support Center• Xerox Customer Documentation Catalog• Xerox Documentation and Software Services (XDSS)• Operator training• Xerox Customer Education• Xerox Font Center.Prior to installation, your sales representative is available to answeryour questions about products, services, or billing. In the U. S.,however, if you need assistance in resolving application-relatedproblems or questions, call the Xerox Printing Systems CustomerSupport Center (refer to the following section of this chapter). Yoursystems analyst is also available to assist you with applicationsdevelopment.Note: For customers outside the United States, contact your localXerox representative or operating company for information onavailable support service.Xerox Customer Service Support CenterThe Xerox Customer Service Support Center provides regularmaintenance care for your printer as well as any necessary repairs.Call the Service Support Center if your printer has a hardware-related problem such as poor print quality, repeated paper jams, orconnectivity problems.Before calling your Customer Service Support Center, make sureyou have tried the corrective actions described in yourTroubleshooting Guide. If a problem persists, gather the necessaryinformation and call your customer service support center.In the United States, call the following number to report DocuPrinthardware or software problems:1-800-821-2797Note: This phone number is attached to your printer at installationtime.
