DocuMate 3115User’s Guide113Error Light Troubleshooting CodesThe status light indicates the current state of the scanner. Descriptions of the most common patternsare listed below. Contact Xerox Technical Support if you experience a different blinking pattern.Normal Operation• Steady green: indicates the scanner is ready to scan.• Steady red: the scanner is busy or it is not connected to the computer. If a calibration has beeninitiated, the scanner is busy calibrating.• Blinking red: the scanner is reporting an error.Error CodesIf your scanner experiences hardware problems, the status light turns red and will blink a specificnumber of times, then pause for 2 to 3 seconds, then repeat the same number of blinks. The number ofblinks between pauses indicates the type of error code.In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable isplugged into the scanner and computer. Make sure the power cord is plugged into the scanner and intoa wall outlet or USB port.ErrorCode Problem Description SolutionRed Scanner is not connected to thecomputer. (The LED does notflash and the status light remainsred.)A cable may be loose. Check that the scanner’s cables are cor-rectly attached to the computer. If the scanner still does not con-nect, re-boot the computer.4 Paper jam Open the ADF and remove the jammed page.5 Multi-feed error More than one page is in the scanner. Make sure that an itemhasn’t been inserted in the front of the scanner when trying toscan from the input tray.6 Cover open The top of the scanner is not fully closed. Close the scanner lid.AllOtherCodesAn internal part in the scannermay have malfunctioned.Turn off the scanner, re-boot your computer, then turn the scannerback on. If the problem persists, contact Xerox Technical Support.
