DocuColor 240/250DocuColor 240/250 Training and Information Guide 180Problem StatementIf you are experiencing difficulties using your machine check the suggestionsbelow for problem solving advice.Message will not clearIf the fault is a paper jam, ensure that any paper is removed from the appropriatearea and that there are no hidden or small pieces of paper left behind.Reboot your machine by powering OFF and ON using the On/Off button at thefront of your machine.8.5" x 11" original was not enlarged onto an 11" x 17" pageSelect a percentage for enlargement, or select the required paper tray and Autoreduce/enlarge.Deformed transparenciesCheck to see if Transparencies are selected on the Paper Type screen. Themachine automatically adjusts for different types of media, paper can toleratemore heat than transparencies.Inserts have images printed on themInsert blank sheets of paper with the documents to mark each location for aninsert.Output does not reflect the selections madeSelect the Save button, if appropriate, after each selection on the touch screen.Output is not stacked correctlyCheck to see if the paper tray guides are locked into position against the paper.Pages in the set are not stapled or punched• Check to see if the paper tray guides are locked into position against thepaper.• Select the option on the touch screen.• Check that there are staples in the staple cartridge.• Check that the Punch Scrap Container is not full.Drilled paper holes are on the wrong sideEnsure that the drilled paper is loaded correctly in the paper tray (the holesshould be on the leading edge of the loaded paper).The Touch Screen is Completely DarkCheck to see if the machine is in Power Saver mode. Press the Power Saverbutton on the control panel
