Automatic Call DistributionACD Supervisor Features302 Strata DK Feature Description 5/99Single Supervisor ConfigurationsA single supervisor configuration can be implemented using either Insight DK or Insight DK Plus.The software is installed as a networked Server installation, but no physical network connection isrequired. All data is collected and reported from this single position. As with all Insight DKconfigurations, external electronic reader boards, such as a Spectrum Wallboard, can be addedusing an additional COM Port. For an example of a single supervisor configuration, see Figure 15.Figure 16 Single Supervisor ConfigurationSingle Supervisor with inView LAN DisplaysThe single supervisor configuration can be upgraded to provide a Client/Server operation using theinView LAN Display clients. These displays can operate on a number of desktops connected viathe in-house LAN. The Insight MIS Server requires a Network Interface Card (NIC) and must beconnected to the LAN. The upgrade key for activating inView clients is sold in multiple concurrentusers licenses to provide the desired number of users.The Insight MIS Server controls a list of possible users which can be larger than the number ofconcurrent licenses. These clients can be started at any time and will reflect the current status andstatistics maintained by the MIS Server. See Figure 15 for an example of a single supervisor withinView displays.Figure 17 Single Supervisor with inView DisplaysMIS Server COM Port ConnectionCALLS WAITING: 18 LCW: 15:10Strata DK3908MIS ServerinView Client inView ClientMIS Events LAN ConnectionStrata DK3909
