FeaturesSystem FeaturesStrata DK Feature Description 5/99 33Most TAPI compatible applications only respond to a ringing line for Caller ID database lookup and screen display so only one call is handled at a time. StrataLink enables the applicationto respond to multiple calls and events that capture calls and when reconnecting to a held call.You can delay the screen display while on another call or for a programmed amount of time.© Handling multiple PC applications from the same telephone. Incoming calls can activateactions in different applications depending upon the type of call. For example, you can:© Generate a “customer database” application display of callers on your regular DNs© Use “help desk” application software generated from ACD calls© Beep your pager with Caller ID when you are away from your desk© Assign different applications to work on specific buttons on your telephone, or on allbuttons© Enhancing outbound callingStrataLink provides for outbound telephone calling and call control from the PC application.© Setting up, testing, and monitoring are easyStrataLink provides tools for testing the interface, debugging or monitoring the call events,and setting up. Simply select from predefined tested applications and the proper interface isautomatically assigned.Figure 1 is an example of the TAPI interface that connects the digital telephone to the PC in adesktop integration application example. This is used when the database information resides in theindividual PC.Figure 1 PC and Digital Telephone TAPI Interface ConnectionFigure 2 is an example of the TAPI interface that connects the digital telephone to the PC and thePC to the LAN server in a LAN application. This is used when the database information resides inthe server.Strata DK
