Digital Solutions DivisionOctober 2004ACD System AdministratorGuideDigital Business Telephone Systems

limited warranty

general description

system administrator

Action Buttons

Miscellaneous Tab

Unavailable Reasons

Actions Tab

Supervisors Tab

Agents Tab

ACD Groups Tab

General Tab

Call Management Tab

Alarms/Notification Tab

Recording Announcements

Set Up ACD Views

View Groups

View Calls

View Ports

View Clients

Strata ACD Events

Toshiba-Keyset Interface

MIS Server

Index

Toshiba Strata CTX Manual

how to use this guide

IPT2000-series Telephones

Fixed Buttons

Flexible Buttons

LCD / Soft Keys

SoftIPT

SoftIPT Icons

DKT3000/3200-series Telephones

Liquid Crystal Display

Important - Read First

Which Outgoing/Incoming Call Features Do I Have

Making a Call

Dial Directory

Answering a Call

Message Waiting

Turning On/Off MW LED on Another Extension

Call Transfer

Conference Calls

Adding Voice Mail to a Conference

Conference Add/Split/Join/Drop

Hold

Volume Control

Basic SoftIPT Functions

Switching a Call to Your Headset

Labeling Feature Buttons

Using Your LCD

Soft Keys

Soft Key Example

Advisory Messages

Account Code Calls

Voluntary Account Codes (Verified/Non-Verified)

Alarm Notification Button

Automatic Callback

Background Music

Call Forward

Station Call Forward Categories

Station Call Forward Procedures

Call Forward Examples

Call History

Call Pickup

Call Waiting

Direct Inward System Access (DISA)

Distinctive Ringing

Do Not Disturb

Setting DND for Another Extension

Door Phone(s)

Echo Cancellation

Emergency Ringdown

Off-hook Call Announce

Override Calls

Executive Override

Class of Service Override

Answering a

Privacy

Speed Dial

Accessing System SD and Personal SD Directories

Advanced Speed Dial Operation

Tone/Pulse Dialing

Uniform Call Distribution

Login/Logout

Voice Mail - Direct Transfer

Call Recording

Other Voice Mail Features

Making and Answering Calls

ACO Volume Control

ACO LED and LCD Indication

ACO Hold

ACO Operating Summary

IPT2010-SDC Programming

IPT Initialization

Local CO Line Connection

Local CO Line Circuit Quick Test

Buttons

Idle Display

Left and Right Tab Soft Keys

Directory and Speed Dial Listings

System Speed Dial and Personal Speed Dial

Storing Personal Speed Dial Names

Web Access

Info ManagerTM

Stocks

Weather

News

Calendar

Cycle

Direct Station Selection

Internal Directory and External Directory

Alarm Clock

Voice Mail Call Monitor

Voice Mail - Return Call

Screen Call

One Number Access

Strata CTX

about this guide

icons and conventions

plan programming

the wireless telephone display

station features

extension assignments worksheet

hot dialing

to retrieve a parked call

flexible button codes

DKT3000-series Telephones

DKT2000-series Telephones

Automatic Busy Redial

Voice Mail Soft Keys

advanced operation

Info Manager

Programming Feature Buttons

User Programming Mode

Setting/Changing a Flexible Button's Function

One Touch Buttons

To Use a One Touch Button

Feature Codes

LED Indicator Details

Buttons and LEDs

DSS Console

Calling a Station

Call Transfer with Camp-on

Record Sheet Overview

Telephone Button Overview

Telephone Button Commands

Button Programming Examples

Program 204

Button Programming Procedure

Series Programs

hold key

System Initialize

Display Version

Set Time and Date

ISDN Trace Location

All ISDN Trunk Trace

System Admin Log

Format/Unmount SmartMedia

MAC Address (System Serial Number)

Program Update

Regional Selection

IP Configuration

Common Error Code Table

System Programming Error Codes

Station Programming Error Codes

Trunk Programming Error Codes

Attendant Position Programming Error Codes

Service Programming Error Codes

Networking Programming Error Codes

Equipment Programming Error Codes

user guide

Direct Station Selection Buttons (Hotline)

Answering a Page

Paging

Users

Prerequisites

Organization

How to Use This Guide

Conference Split/Join/Drop

Ringing, Page or Held Call Pickup

Flexible Directory Numbering

Delayed Ringing

FB Buttons

Telephone Programming Mode

Dial Pad and Button Beeps

Call Waiting and Camp-on Ring Tone Over Handset/Headset Option

DKT2000 Mode On/Off

Changing the Functions of the Flex and Msg Buttons (DKT3001 only)

Msg/Feature Button Activation/Deactivation

Initializing the IP Telephone

IPT-to-IP Network Connection Instructions

IP Telephone Start Up Sequence

IP Telephone Function Settings

Setting the IP Telephone Headset Transmit Volume

Functions

General Operation

Step 1: Obtain License for the Console

Toshiba Strata CTX Manual

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