SOLVING PROBLEMS 7.197Loose toner Clean the inside of the printer.• Check the paper type and quality. See “Paper Specifications”on page G.3.• Install a new toner cartridge. See “Installing the TonerCartridge” on page 2.4.• If the problem persists, the printer may require repair.Contact a service representative.Character Voids Character voids are white areas within the parts of charactersthat should be solid black:• If you are using transparencies, try another type oftransparency. Because of the composition of thetransparency, some character voids are normal.• You may be printing on the wrong surface on the paper.Remove the paper and turn it around.• The paper may not meet paper specifications. See “PaperSpecifications” on page G.3.Horizontal stripes If horizontally aligned black streaks or smears appear:• The toner cartridge may be installed improperly. Remove thecartridge and reinsert.• The toner cartridge may be defective. Install a new tonercartridge. See “Installing the Toner Cartridge” on page 2.4.• If the problem persists, the printer may require repair.Contact a service representative.Problem SolutionAAaBbCcAaBbCcAaBbCcAaBbCcAaBbCc