To dialOff-hook.PT/SLT/PS• To call another party, dial the desired party’s phone number before the preprogrammednumber is dialed.• You should assign the intercom line as the seized line when going off-hook. (Preferred LineAssignment—Outgoing)• It is possible to increase the delay before Hot Line is activated through system programming.This can be useful if you require more time after going off-hook to dial another telephonenumber or extension number.Customizing Your Phone• 3.1.2 Personal Programming—Preferred Line Assignment—OutgoingSelect the seized line when going off-hook.1.3.35 ICD GROUP FEATURESAn incoming call distribution (ICD) group is a group of extensions assigned through system programming toreceive calls (for example, as a call center). The PBX has several features that support using extensions inICD groups, as follows:Features DescriptionLog-in/Log-outYou can log in to or out of an ICD group, to control whether you receive callsfrom the group.(® 1.3.38 ICD Group Features—Log-in/Log-out)Supervisory FeaturesAn extension assigned as a supervisor (supervisor extension) can monitorand control the status of each member within the ICD group, using a 6-linedisplay PT.(® 1.3.41 ICD Group Features—Supervisory)Manual QueueRedirection (Hurry-upTransfer)You can forward the longest waiting call in the queue of calls to the ICDgroup to a preprogrammed destination manually.(® 1.3.40 ICD Group Features—Manual Queue Redirection)Call Forwarding (FWD) foryour ICD GroupYou can set a forward destination for your ICD group.(® Call Forwarding (FWD) for your Incoming Call Distribution Group)88 Operating Manual Document Version 2009-111.3.35 ICD GROUP FEATURES
