4.1 Troubleshooting4.1.1 TroubleshootingTroubleshootingProblem RemedyThe telephone does not work properly. • Confirm with your manager that your settings arecorrect.• If the problem persists, consult your dealer.The telephone does not respond whenbuttons are pressed.• The telephone is locked.Unlock your telephone. ( 1.3.24 ExtensionDial Lock, 2.1.5 Remote Extension Dial Lock)• Your telephone is connected to an eXtra DevicePort.System programming is required. Consult yourdealer.Some features do not work. • System management may restrict certain features.Consult your manager.• The feature numbers have changed.Confirm the revised number and try again.Even though following the manualinstructions, none of the operations workwhen using a proprietary telephone.• The Intercom line was not seized. The seized line,when going off-hook, was changed by personalsetting. ( 3.1.2 Personal Programming)In the manual, going off-hook means an Intercomline is seized.If the setting has been changed, press the INTERCOMor PDN button after going off-hook and follow theinstructions.The paralleled single line telephones donot ring.• "No ring" may be selected.Change the setting to ring. ( 1.3.48 ParalleledTelephone)The telephone does not work using thepersonal settings or with other settings.(One-touch dialing, forwardingdestination, etc.)• The extension line has been changed. The previoustelephone’s settings have not been cleared.Clear the settings and then program your desiredsettings again. ( 1.3.25 Extension Feature Clear,3.1.2 Personal Programming, 3.1.4 Customizing theButtons)My proprietary telephone does not have afeature button.• Some models do not have the feature button.Change a flexible button to the desired button.( 3.1.4 Customizing the Buttons)Enter the specified feature number instead of thefeature button. ( 1.1.1 Before Operating theTelephones)196 Operating Manual Document Version 2009-114.1.1 Troubleshooting
