1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features58 Feature Guide1.3 Call Forwarding (FWD)/Do Not Disturb(DND) Features1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARYDescriptionWhen an extension user cannot answer calls (e.g., busy, not at the desk), it is possible toforward or refuse the calls using the following features:1) Call Forwarding (FWD)2) Do Not Disturb (DND)1. FWDExtensions and incoming call distribution groups can forward their incoming calls to presetdestinations. ( 1.3.1.2 Call Forwarding (FWD))2. DNDAn extension user can send the tone to let the caller know he is not available. ( 1.3.1.3Do Not Disturb (DND))Conditions• FWD and DND features apply to:Intercom calls (including doorphone calls), and trunk calls (including a call from anextension that placed a trunk call on a consultation hold.)• FWD/DND ButtonBoth the FWD and DND features for the extension can be customised on a flexible button.Only one of the features will work at a time.Multiple types of FWD/DND buttons can be customised on an extension.• Group FWD ButtonThe FWD feature for the incoming call distribution group can be customised on a flexiblebutton. Multiple types of Group FWD buttons can be customised on an extension.[FWD/DND Button and Group FWD Button Types]Type DescriptionFWD/DND forExtensionFWD/DND—Internal Works for incoming intercom callsFWD/DND—External Works for incoming trunk callsFWD/DND—Both Works for all incoming calls
