1.2 Receiving Group Features42 Feature Guide1.2.2 Incoming Call Distribution Group Features1.2.2.1 Incoming Call Distribution Group Features—SUMMARYDescriptionAn incoming call distribution group is a group of extensions programmed through systemprogramming ( Incoming Call Distribution Group Member [620]). An incoming calldistribution group receives calls directed to the group. Each incoming call distribution grouphas a floating extension number.Incoming calls directed to an incoming call distribution group are distributed to the memberextensions in the group using a distribution method. When a preprogrammed number ofextensions in the group are busy, the incoming calls can wait in a queue.Each incoming call distribution group and member extensions can be programmed as desiredto handle incoming calls. Calls to the group can be monitored by an extension assigned as asupervisor (supervisor extension).*1 : Incoming Call Distribution Group Floating Extension Number [622]*2 : Incoming Call Distribution Group Name [623]*3 : Incoming Call Distribution Group Distribution Method [624]*4 : Maximum Number of Agents [632]*5 : Queuing Call Capacity [628]*6 : Queuing Hurry-up Level [629]*7 : Overflow Time [626]*8 : Destination for Overflow Time Expiration [625]/Destination When All Busy [627]*9 : Tenant number is required to determine the time mode (day/lunch/break/night) (2.2.4 Time Service) and the music source (for Music on Hold) for each group.Programming Item Example for Incoming Call Distribution Group 1 withDiagramA through F in the table are described in the following diagram.GroupNo.123:3Max.QueuingCallCapacity *5Hurry-upLevel*638OverflowTime*76090TenantNo.*915Overflow Destination*8Day100200..................Night100200GroupName *2SalesEngineeringFloatingExtn. No .*1290291DistributionMethod*3RingUCDA B C D E F511Max. No. ofBusyExtensions*4
