1.2 Receiving Group FeaturesFeature Guide 491.2.2.3 Queuing FeatureDescriptionWhen a preprogrammed number of extensions ( Maximum Number of Agents [632]) in anincoming call distribution group are busy, additional incoming calls can wait in a queue. Thenumber of calls which can be in the waiting queue is programmable ( Queuing Call Capacity[628]).While calls are waiting in the queue, the calls are handled by the Queuing Time Table (Queuing Time Table [630]), which can be assigned for each time mode (day/lunch/break/night)( 2.2.4 Time Service). Each Queuing Time Table has a specified number of sequences. Thefollowing procedures are provided to make up a Queuing Time Table:[Procedure Table][Programming Example of Queuing Time Table]Command Description ConditionOGM a An outgoing message (OGM) a(01–64 [with the KX-TDA100/KX-TDA200] or 01–32 [with the KX-TDA15/KX-TDA30]) is sent to thecaller.After the outgoing message (OGM),Music on Hold will be sent and redirectsto the next sequence.b × 5 s Puts the caller in the waitingqueue for b (01–16) × 5 seconds.If an outgoing message (OGM) has notbeen sent to the caller, the caller hearsa ringback tone.If an outgoing message (OGM) hasbeen sent to the caller, the caller hearsMusic on Hold.Sequence c Redirects to sequence c (01–16). NoneOverflow Redirects to overflow destination. NoneDisconnect Disconnects the line. NoneNone(No command)Redirects to the next sequence. If assigned on sequence 01, theQueuing Time Table will not beactivated.QueuingTimeTableNo.Sequence*1Sequence01Sequence02Sequence03Sequence04 ... Sequence16*201 OGM 01 6 × 5 s OGM 03 Overflow0203: : : : : : :*1: Sequences in Queuing Time Table [631]*2: The call will be disconnected if the destination is not determined after sequence 16.
