1.2.2.4 Queuing FeatureDescriptionWhen a preprogrammed number of extensions in an incoming call distribution group are busy, additionalincoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assignedfor each time mode (day/lunch/break/night) (® 2.2.4 Time Service). This PBX supports a specified numberof Queuing Time Tables which each have a specified number of sequences (specific commands which areperformed when a caller enters a queue). The following commands can be assigned to each sequence whenmaking a Queuing Time Table:[Command Table]Command Description ConditionOGM xx An outgoing message is sent to thecaller. "xx" applies to the OGMnumber.After the OGM, Music on Hold will be sentand the next event in the sequence willbe activated.b ´ 5 s Puts the caller in the waiting queue forb (01-16) ´ 5 seconds.If an OGM has not been sent to the caller,the caller hears a ringback tone.If an OGM has been sent to the caller, thecaller hears Music on Hold.Sequence c Redirects to sequence c. "c" appliesto the sequence number.NoneOverflow Redirects to the overflow destination. NoneDisconnect Disconnects the line. NoneNone(No command)Redirects to the next sequence. If assigned as sequence 01, the QueuingTime Table will not be activated.[Programming Example of Queuing Time Table]Queuing Time Table No.Sequence*1Sequence 01 Sequence 02 Sequence 03 Sequence 04 ...01 OGM 01 6 ´ 5 s OGM 03 Overflow02*2 OGM 02 6 ´ 5 s OGM 04 None03: : : : : :*1 ® 5.15 [3-5-2] Incoming Call Distribution Group—Queuing Time Table— Queuing Sequence—Sequence 01–16® [631] Sequences in Queuing Time Table*2 If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.Feature Guide 551.2.2 Incoming Call Distribution Group Features
