1.18.2 Incoming Call LogDescriptionWhen an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, theinformation is automatically recorded in the call log of the called extension. This information is shown on thetelephone display and is used for confirming the caller, calling back, or storing the number and name in thePersonal Speed Dialling.[Example]Own extensionIncoming call distribution groupCall Log buttonsJohn WhiteDEC.12 10:00AM MONNEW: Not Answered123456789--- Caller's name (20 digits max.)--- Date and time of a call received--- Answering Status*--- Caller's number (16 digits max.)"NEW" is displayed for call records which have not previously been viewed;"OLD" is displayed for call records which have previously been viewed.*:Conditions• Call Log ButtonA flexible button can be customised as the Call Log button for the extension or an incoming call distributiongroup. The button light shows the current status as follows:Light pattern StatusRed on There is unchecked information.Off All information has been checked.• If the answering destination is not the original extension (FWD—No Answer, Intercept Routing—No Answer, Overflow, and Call Pickup):If a call is forwarded because it is not answered or another extension picks up the call, the information islogged in the call logs of both the original destination and the answering destination. If a call is forwardedto several extensions before being answered, the information is logged in the call logs for all the extensionsit was forwarded to. If a call is forwarded to an incoming call distribution group and is not answered, theinformation is not logged in the call log for the incoming call distribution group.• Call Log for PS CallsIf a PS or a CS is in one of the following situations when a call arrives, the information is logged in the calllog for the PS:a. When the PS is out of range.b. When the PS is turned off.c. When the CS is busy.• Display LockAn extension user can lock the Incoming Call Log display to prevent the call information from being viewedat any extension through personal programming (Display Lock). In this case, the Outgoing Call Log display,the Personal Speed Dialling number display and the SVM Log display are also locked and the voiceFeature Guide 2191.18.2 Incoming Call Log
