Chapter 1 - Quick Start961 Operations and Reference Manual Rev. D Page 1-7Hearing from you Your feedback is important and helps ensure that this manualis a valuable resource for all 961 users. Send your questions,comments, or suggestions about this manual to:service@northstarcmc.comService and repair In case of an operating problem with your Northstar 961, youmay contact your dealer or return the unit to the Northstarfactory for diagnosis and repair. (You may want to back-up anyuser-defined waypoints and routes before returning the unitfor repair; for details, see ”Maintenance functions” starting onpage 14-16.) When describing an operating problem, be ascomplete and accurate as possible. Be sure to have your 961’sserial number and software revision available whenever con-tacting or corresponding with either your dealer or the North-star factory; for details, see ”Viewing product information”starting on page 14-2. If you need assistance, feel free to callthe Northstar service department at 978-897-6600.To prevent delays, it is critical that you first obtain a ReturnMaterials Authorization (RMA) number before returning yourunit to the factory.The unit is covered by a two-year limited warranty (see theLimited Warranty Policy at the beginning of this manual),which, in summary, states that if the 961 is returned to theNorthstar factory by the owner or dealer during the warrantyperiod, Northstar will repair or replace, free of charge, any partfound to be defective due to faulty materials or workmanship,if the unit has been properly installed and hasn’t been abused.The only cost to the owner will be the one-way shippingcharges and any associated charges that may be imposed bythe dealer.Shipments to Northstar should be made to the followingaddress:Web site:www.northstarcmc.com (you can send email toNorthstar from this site)Table 1: Contacting Northstar (Continued)
