Chapter 1 - Quick StartPage 1-8 961/962 Operations and Reference Manual, Rev. Arevision available whenever contacting or corresponding witheither your dealer or the Northstar factory. For details, see“Viewing product information” starting on page 14-2. If youneed assistance, feel free to call the Northstar ServiceDepartment at 978-897-6600.To prevent delays, it is critical that you first obtain a ReturnMaterials Authorization (RMA) number before returning your961/962 to the factory.The 961/962 is covered by a two-year limited warranty (seethe Limited Warranty Policy at the beginning of this manual),which, in summary, states that if the system is returned to theNorthstar factory by the owner or dealer during the warrantyperiod, Northstar will repair or replace, free of charge, any partfound to be defective due to faulty materials or workmanship,if the system has been properly installed and hasn’t beenabused. The only cost to the owner will be the one-wayshipping charges and any associated charges that may beimposed by the dealer.Shipments to Northstar should be made to the followingaddress:Northstar Technologies30 Sudbury RoadActon, MA 01720If you have special overnight or second-day shippingrequirements (UPS or Federal Express), please call theNorthstar factory for turnaround time and freight costs beforeshipping.Refer to the Limited Warranty Policy at the front of thismanual, and to Chapter 14 “Service and MaintenanceFunctions” for more details about service procedures.
