10 U ser su ppo r tTroubleshooting112• Notes - try changing the size of the view. To do this, tap a zoom percentage onthe Tools menu.• Pocket Word and Pocket Excel - try changing the size of the view. To do this, onthe View menu, tap Zoom and then select a zoom percentage.• Pocket Internet Explorer - try changing the font size. To do this, on the Viewmenu, tap Text Size and then select a size.• Pocket Outlook ® - try changing the font size. To do this within Calendar, Tasks, orContacts, tap Tools, then Options, and then select Use large font.Tapping and writing problemsInaccurate response to stylus tapsRecalibrate the screen. For instructions, refer to page xvii.Slow or no responsePerform a soft reset on your device. For instructions, go to page xix.IR connection problemFailure to beam informationIf you’re having difficulty transferring information via IR, try the following:• Transfer only one file or no more than 25 contact cards at a time.• Align your device’s IR port with that of the receiving device so that they areunobstructed and within a close range.• Adjust the room lighting. Some types of light interfere with IR connections. Trymoving to a different location or turning off some lights.Phone connection problemIf you have a problem using the phone function, try the following:• Check if your device’s wireless connection to your mobile service provider isswitched on and the signal unobstructed. For more information, refer to page 67.• Contact your mobile phone service provider for assistance.Internet connection problemIf you’re having difficulty establishing Internet connection, try the following:• Make sure you have properly set up a connection to your device ISP (InternetService Provider).• Check if your device’s wireless connection to your mobile service provider isswitched on and the signal unobstructed. For more information, refer to page 67.NOTE: When your device is docked in the USB cradle while the GPRS function is on, you will not beable to browse web pages.• Verify your user name and password with your device ISP.• Verify with your device’s ISP that the network you are trying to connect isavailable, or try to connect to it using another device or from a computer.Additional troubleshooting information is available in Connections Help of your deviceand on the ActiveSync TM Help on your computer.Network connection problemIf you’re having network connection problems, try the following:• Check if your device’s wireless connection to your mobile service provideris switched on and the signal unobstructed. For more information, refer topage 67.• Verify that you have added necessary server information.a Tap and then Settings.b On the Connections tab, tap Network.Most networks use DHCP, so you need not change these settings unlessyour network administrator instructs you to do so.