Installing the ThinkServer EasyManageprogram . . . . . . . . . . . . . . . . . 110Chapter 7. Troubleshooting. . . . . 111Troubleshooting tables . . . . . . . . . . . 111DVD drive problems. . . . . . . . . . . 111General problems. . . . . . . . . . . . 112Hard disk drive problems. . . . . . . . . 112Intermittent problems . . . . . . . . . . 112Keyboard, mouse, or pointing-deviceproblems . . . . . . . . . . . . . . . 113Memory problems . . . . . . . . . . . 113Microprocessor problems . . . . . . . . 114Monitor problems. . . . . . . . . . . . 115Optional-device problems . . . . . . . . 116Power problems . . . . . . . . . . . . 117Serial port problems. . . . . . . . . . . 118Software problems . . . . . . . . . . . 119Universal Serial Bus (USB) port problems . . 120Solving power problems . . . . . . . . . . . 120Solving Ethernet controller problems . . . . . . 120Solving undetermined problems . . . . . . . . 121Event logs . . . . . . . . . . . . . . . . 122System event log. . . . . . . . . . . . . . 122Diagnostic programs and messages . . . . . . 122Diagnostic LEDs on the front panel and the systemboard . . . . . . . . . . . . . . . . . . 123Appendix A. Getting help andtechnical assistance . . . . . . . . 125Before you call. . . . . . . . . . . . . . . 125Using the documentation . . . . . . . . . . 125Getting help and information from the World WideWeb. . . . . . . . . . . . . . . . . . . 125Lenovo Support Web site . . . . . . . . . . 126Calling for service . . . . . . . . . . . . . 126Using other services . . . . . . . . . . . . 127Purchasing additional services . . . . . . . . 127Lenovo product service information for Taiwan . . 127Appendix B. Notices . . . . . . . . 129Trademarks . . . . . . . . . . . . . . . . 130Important notes . . . . . . . . . . . . . . 130Product recycling and disposal . . . . . . . . 130Particulate contamination . . . . . . . . . . 131Turkish statement of compliance . . . . . . . 132Battery return program . . . . . . . . . . . 132German Ordinance for Work gloss statement. . . 133Electronic emission notices. . . . . . . . . . 134Federal Communications Commission (FCC)Statement. . . . . . . . . . . . . . . 134Index. . . . . . . . . . . . . . . . . 137iv ThinkServer TD230 Installation and User Guide
