Lenovo 102912U Installation And User Manual

Contents

Appendix A. Getting help and technical assistanceIf you need help, service, or technical assistance or just want more information about Lenovo products, youwill find a wide variety of sources available from Lenovo to assist you. This section contains informationabout where to go for additional information about Lenovo and Lenovo products, what to do if youexperience a problem with your system, and whom to call for service, if it is necessary.Before you callBefore you call, make sure that you have taken these steps to try to solve the problem yourself:• Check all cables to make sure that they are connected.• Check the power switches to make sure that the system and any optional devices are turned on.• Use the troubleshooting information in your system documentation, and use the diagnostic tools thatcome with your system. For the information about diagnostic tools, see Chapter 7 “Troubleshooting” onpage 111.• Go to http://www.lenovo.com/support to check for technical information, hints, tips, and new devicedrivers or to submit a request for information.You can solve many problems without outside assistance by using the information available on the LenovoSupport site or by following the troubleshooting procedures that Lenovo provides in the documentationthat is provided with your Lenovo product. The documentation that comes with Lenovo systems alsodescribes the diagnostic tests that you can perform. Most systems, operating systems, and programs comewith documentation that contains troubleshooting procedures and explanations of error messages and errorcodes. If you suspect a software problem, see the documentation for the operating system or program.Using the documentationInformation about your Lenovo system and preinstalled software, if any, or optional device is available in thedocumentation that comes with the product. That documentation can include printed documents, onlinedocuments, readme files, and help files. Most of the documentation for your server is on the ThinkServerDocumentation DVD provided with your server. See the troubleshooting information in your systemdocumentation for instructions for using the diagnostic programs. The troubleshooting information or thediagnostic programs might tell you that you need additional or updated device drivers or other software.Lenovo maintains pages on the World Wide Web where you can get the latest technical information anddownload device drivers and updates. To access these pages, go to http://www.lenovo.com/support andfollow the instructions.Getting help and information from the World Wide WebOn the World Wide Web, the Lenovo Web site has up-to-date information about Lenovo systems, optionaldevices, services, and support. For general information about Lenovo products or to purchase Lenovoproducts, go to http://www.lenovo.com. For support on Lenovo products, go to:http://www.lenovo.com/support© Copyright Lenovo 2010, 2011 125