Symptom ActionThe DVD drive tray is notworking.1. Make sure that the server is turned on.2. Insert the end of a straightened paper clip into the manual tray-release opening.3. Reseat the DVD drive.4. Replace the DVD drive.General problems• Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.• See the parts listing in the Hardware Maintenance Manual to determine which components are customerreplaceable units (CRUs) and which components are field replaceable units (FRUs).• If an action step is preceded by “(Trained service technician only),” that step must be performed only bya trained service technician.Symptom ActionA cover lock is broken, an LEDis not working, or a similarproblem has occurred.If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by atrained service technician.Hard disk drive problems• Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.• See the parts listing in the Hardware Maintenance Manual to determine which components are customerreplaceable units (CRUs) and which components are field replaceable units (FRUs).• If an action step is preceded by “(Trained service technician only),” that step must be performed only bya trained service technician.Symptom ActionNot all drives are recognized bythe hard disk drive diagnostictests.Remove the drive that is indicated by the diagnostic tests; then, run the hard diskdrive diagnostic tests again. If the remaining drives are recognized, replace thedrive that you removed with a new one.The server stops respondingduring the hard disk drivediagnostic test.Remove the hard disk drive that was being tested when the server stoppedresponding, and run the diagnostic test again. If the hard disk drive diagnostic testruns successfully, replace the drive that you removed with a new one.A hard disk drive was notdetected while the operatingsystem was being started.Reseat all hard disk drives and cables; then, run the hard disk drive diagnostictests again.Intermittent problems• Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.• See the parts listing in the Hardware Maintenance Manual to determine which components are customerreplaceable units (CRUs) and which components are field replaceable units (FRUs).• If an action step is preceded by “(Trained service technician only),” that step must be performed only bya trained service technician.112 ThinkServer TD230 Installation and User Guide