15 - 8 Dolphin® 9500 Series User’s GuideTroubleshootingIf you encounter problems with your Dolphin QuadCharger, refer to chart below for possible solutions. If problems persist, pleasecontact Hand Held Products Technical Support.Problem IssueThe Status LED does not come on when Iinsert a battery pack into the DolphinQuadChargerCheck the power connections on the Dolphin QuadCharger; make surethe POWER switch is ON and the battery pack is properly seated.The Status LED lights red during charging. Try to charge the battery in one of the other charging slots. If the redStatus LED comes on again, then the problem is associated with thebattery pack. If the red status stays with the charging slot, the problem isassociated with the charging circuity.The Status LED lights red and stays onwithout a battery in the charging slot.An error occurred during the self-diagnostic test for that particularcharging pocket. Call Hand Held Products Product Service and requestan RMA.For additional warranty and return information, see Customer Support onpage 16-1.