8TroubleshootingPhenomenon Cause Corrective Action1.2.When printing on CAD Tracing Paper or other film-based media, choose a VacuumStrngth setting ofStandard, Strong, or Strongest in the Control Panelmenu. If rubbing still occurs, in the Control Panelmenu, use a higher Head Height setting.Straighten out the wrinkles or curls and reload thepaper. Do not use paper that has been printed onpreviously.Make sure the same type of paper is specified on theprinter as in the printer driver.Make sure the same paper type is specified in theprinter driver as on the printer.Press the Stop button and stop printing.Change the type of paper in the printer driver andtry printing again.If this function is not needed, set CutDustReduct. toOff in the Control Panel menu.Clean the Ejection Guide.In the Control Panel menu, set Head Height toAutomatic.When printing on Heavyweight Coated Paper orother paper-based media, choose a VacuumStrngthsetting of Strong or Strongest in the Control Panelmenu. If rubbing still occurs, in the Control Panelmenu, use a higher Head Height setting.The edges of the paper are dirty Open the Top Cover and clean the Platen.The Platen has become dirty afterborderless printing or printing onsmall paper.The paper is wrinkled or warped.The type of paper as specified onthe printer does not match the typespecified in the printer driver.A cut line is printed becauseCutDustReduct. is On in theControl Panel menu to reducecutting dust.The Ejection Guide is soiled.The Printhead is set too low in theControl Panel menu.You are printing on heavyweightpaper or paper that curls orwrinkles easily after absorbing ink.(→ , If Paper is Soiled)(→"Changing the Type of Paper," User Manual)(→ , Loading Rolls in the Printer)(→ , Loading Sheets in the Printer)(→ , Menu Map)(→"Troubleshooting Paper Abrasion and BlurryImages (Head Height)," User Manual)(→"Adjusting the Vacuum Strength (VacuumStrngth),"User Manual)(→"Troubleshooting Paper Abrasion and BlurryImages (Head Height)," User Manual)(→"Adjusting the Vacuum Strength (VacuumStrngth),"User Manual)(→"Troubleshooting Paper Abrasion and BlurryImages (Head Height)," User Manual)(→"Cleaning the Printer Exterior," User Manual)