Paper Does Not Feed Properly/"No Paper" ErrorCheck1 Make sure paper is loaded.Loading PaperCheck2 When loading paper, consider the following.• When loading two or more sheets of paper, flip through the paper before loading it.• When loading two or more sheets of paper, align the edges of the sheets before loading the paper.• When loading two or more sheets of paper, make sure the paper stack does not exceed the paper loadlimit.However, paper may not feed correctly at the maximum capacity, depending on the type of paper orenvironmental conditions (very high or low temperature and humidity). In such cases, reduce the amount ofpaper you load at a time to less than half of the paper load limit.• Always load the paper in portrait orientation, regardless of the printing orientation.• When you load the paper, load the paper with the print side facing DOWN and slide the paper guides toalign with the both sides of the paper.Loading Paper• When you load the paper, insert the paper stack until the leading edge touches the far end of the cassette.Check3 Is paper too thick or curled?Unsupported Media TypesCheck4 When loading envelopes, consider the following.When printing on envelopes, see Loading Envelopes, and prepare the envelopes before printing.Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed inlandscape orientation, they will not feed properly.Check5 Is the cassette set properly?Push the cassette so that the mark on the cassette aligns with the front panel as illustrated below.371
