Cannot Print/Scan from Smartphone/TabletIf you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannotcommunicate with the printer.Check the cause of your problem according to the connection method.Cannot Communicate with Printer over Wireless LANCannot Communicate with Printer while It Is in Wireless DirectNote• For problems on printing with other connection methods or more on performing settings of eachconnection method:Using PIXMA/MAXIFY Cloud LinkPrinting with Google Cloud PrintPrinting from iOS Device (AirPrint)Cannot Communicate with Printer over Wireless LANIf your smartphone/tablet cannot communicate with the printer, check the following.Check1 Check the power status of printer, network devices (e.g. wireless router), andsmartphone/tablet.• Turn on the printer or devices.• If the power is already turned on, cycle the power switch.• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCPupdate interval, energy saving mode, etc.) or to update the wireless router firmware.For details, contact the manufacturer of your wireless router.Check2 Check the settings of your device (smartphone/tablet).Make sure Wi-Fi is enabled on your device.For details, refer to your device's instruction manual.Check3 Is the printer connected to the wireless router?Use the icon on the LCD to check the connection status between the printer and wireless router. If theicon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer.Check4 Are network settings of printer identical with those of wireless router?Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) areidentical with those of the wireless router.To check the settings of the wireless router, refer to the instruction manual provided with it or contact itsmanufacturer.362
