RepairsIf you need to return goods to Calrec, for whatever reason, please contact your regional distributor or Calrec customersupport beforehand for guidance, as well as to log the details of the problem and receive a reference number.For customers outside the UK and Ireland, shipping via the distributor saves customers from dealing with exportationpaperwork. If there is a need to send direct to Calrec, contact us beforehand to log the incoming repair and forassistance with exportation documents.Standard of ServiceWe strive to ensure the highest possible standards. If you have any comments on the level of service, product quality ordocumentation offered to you by Calrec, please contact the Calrec Customer Support team in the UK who will endeavourto address the issues. Calrec welcomes all customer feedback.For feedback specific to this document, please contact enquiries@calrec.com.Whenever you contact Calrec Customer Support please have the following information to hand:• Name• Company• Email address• Full details of enquiry (e.g. fault report)• Serial number of faulty hardware (if applicable)Once this information has been provided, a service ticket will be created to log your enquiry. The service ticket referencenumber will be given via email.Serial NumbersAll units produced by Calrec are given a serial number and are booked into a central record system at the time ofmanufacture. These records are updated whenever a piece of hardware is dispatched to or received from a customer.When contacting Calrec Customer Support with a hardware inquiry it is important that the correct Calrec serial number isprovided to enable the customer support team to provide a high level of service. Summa serial numbers can be found onthe label on the rear of the chassis.FIGURE 1 - LABEL ON REAR OF CHASSISAfter Sales ModificationsPlease be aware that any modifications other than those made or approved by Calrec Audio Limited or their agents, mayinvalidate the console’s warranty. This includes changes to cabling provided by Calrec and variations to the recommendedinstallation as detailed in Calrec documentation.Modifications to this equipment by any party other than Calrec Audio Limited may invalidate EMC and safety featuresdesigned into this equipment. Calrec Audio Limited can not be liable for any legal proceedings or problems that mayarise relating to such modifications.If in doubt, please contact Calrec Audio Limited for guidance prior to commencing any modification work.CALREC Putting Sound in the Picture 15
