Viper SC+™ IP Router for Licensed Spectrum PN 001-5008-000 Rev. C | Page 194APPENDIX K – SERVICE AND SUPPORT AND WARRANTY STATEMENTProduct Warranty, RMA, and Contact InformationCalAmp guarantees that every Viper SC+™ IP router will be free from physical defects in material and workmanship forone (1) year from the date of purchase when used within the limits set forth in the specifications section of thismanual.The manufacturer’s Warranty Statement is available on the following page. If the product proves defective during thewarranty period, contact CalAmp Customer Service to obtain a Return Material Authorization (RMA).RMA Request/Contact Customer ServiceCalAmp1401 North Rice AvenueOxnard, CA 93030Tel: 805.987.9000Fax: 805.987.8359BE SURE TO HAVE THE EQUIPMENT MODEL AND SERIAL NUMBER AND BILLING AND SHIPPING ADDRESSES ON HANDWHEN CALLING.When returning a product, mark the RMA clearly on the outside of the package. Include a complete description of theproblem and the name and telephone number of a contact person. RETURN REQUESTS WILL NOT BE PROCESSEDWITHOUT THIS INFORMATION.For units in warranty, customers are responsible for shipping charges to CalAmp. For units returned out of warranty,customers are responsible for all shipping charges. Return shipping instructions are the responsibility of the customer.Product DocumentationCalAmp reserves the right to update its products, software, or documentation without obligation to notify anyindividual or entity. Product updates may result in differences between the information provided in this manual andthe product shipped. For the most current product documentation and application notes, visit www.calamp.com.Tech SupportCalAmp1401 North Rice AvenueOxnard, CA 930301.805.987.9000 or 1.507.833.6701 Option 2 for Fixed, narrowband, and radio modem productsE-mail: productsupport@calamp.com
